If you feel the agent is acting inappropriately and not in their client's best interest (for example by not showing their property to you) you have the power to take any or all of the following steps to file a complaint:
You may speak to the agent's Broker To find the individual, search here: https://reports.myreca.ca/publicsearch.aspx
If a resolution with the agent's broker is not satisfactory, you may choose to file an online complaint: https://www.reca.ca/complaints-discipline/online-complaint-form/